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Gebruiksvoorwaarden

Terms and Conditions & User Policy

Version: April 2026

1. About FlexCatch

FlexCatch is an online platform where freelancers can offer their services and clients can post assignments and purchase services. FlexCatch facilitates the connection between clients and freelancers and handles payment processing via the platform.

FlexCatch is located at Amsterdam and registered in the Trade Register of the Chamber of Commerce under number 72601418. For questions please contact info@flexcatch.nl.

2. Applicability

These terms and conditions apply to all users of the FlexCatch platform, both clients and freelancers. By using the platform you agree to these terms. FlexCatch reserves the right to amend these terms. The most current version is always available on the website. For changes that materially affect you, you will be informed by e-mail.

3. Use of the platform

You may only use the platform for lawful purposes. It is not permitted to:

  • Use the platform in a way that violates applicable laws and regulations
  • Provide false, misleading or fraudulent information
  • Distribute viruses, malware or other harmful software via the platform
  • Harass, threaten or harm other users
  • Copy or reuse text, images or other content from the platform without permission
  • Deploy automated systems (bots, scrapers) on the platform
  • Gain unauthorized access to other users’ accounts

 

FlexCatch reserves the right to deny access to the platform to users who violate these terms, without stating reasons and without liability.

4. Prohibited categories

It is not permitted to offer or purchase assignments or services related to:

  • Pornographic or sexually explicit content
  • Gambling or games of chance
  • Illegal goods or services
  • Money laundering or financial fraud
  • Buying/selling/exchanging virtual currencies
  • ‘Get rich quick’ schemes

5. Assignments and milestones

Clients and freelancers agree amongst themselves on the assignment, price and payment structure via the chat on the platform. FlexCatch facilitates payment but is not a party to the agreement between client and freelancer.

The payment flow works as follows:

  • The freelancer decides whether to request an upfront payment (milestone) or only invoice after completion.
  • If the freelancer submits a milestone, the client receives a notification and can approve the milestone.
  • After approval by the client, the client receives a payment link and can complete the payment.
  • After payment, the amount is processed via Stripe and transferred to the freelancer’s bank account after a processing time of 7 to 14 calendar days.
  • For multiple milestones, this flow repeats per instalment.

 

  FlexCatch does not hold funds on behalf of parties. Payments are processed directly via Stripe after approval and payment by the client.

6. Payments and fees

All prices and fees are stated on the platform and are inclusive of VAT unless stated otherwise. Payments are processed exclusively through the payment methods offered by FlexCatch, including iDEAL, credit card, Apple Pay, Google Pay and SEPA bank transfer.

Payments are processed via Stripe (Stripe Payments Europe, Ltd.). FlexCatch does not store payment details. Your payment data is processed directly and encrypted by Stripe.

FlexCatch retains a platform fee on each transaction. The amount is visible on the platform before placing an assignment.

7. Cancellation and refund

Because payments only take place after approval and payment by the client, in most cases there is no already paid amount to be refunded. A refund is only possible in the following situations:

  • The assignment is cancelled by mutual agreement and payment has already been made — refund takes place after assessment by FlexCatch
  • FlexCatch has decided after a complaints procedure that the client is entitled to a (partial) refund

 

Refunds are processed via Stripe and are generally visible on the client’s bank account within 5-10 business days.

8. Complaints and disputes

FlexCatch is a connecting platform and does not act as a mandatory mediator or judge in disputes between client and freelancer. Parties are themselves responsible for their agreement and the fulfilment thereof.

If a dispute does arise, we recommend the following:

  • First discuss the dispute between yourselves via the chat on the platform
  • If you cannot resolve it together, send an e-mail to info@flexcatch.nl with a description of the dispute
  • Both parties have a maximum of 72 hours to submit their complaint and evidence (screenshots, messages, files) by e-mail to FlexCatch
  • FlexCatch assesses the situation and may — but is not obliged to — provide advice or a decision

 

  FlexCatch is not liable for the quality of work delivered by freelancers and is not obliged to mediate in disputes. Parties can appeal to the competent court in Amsterdam for unresolvable disputes.

9. Liability

FlexCatch is a platform that connects clients and freelancers. FlexCatch is not a party to the agreement established between client and freelancer and is not liable for:

  • The quality, completeness or timeliness of services delivered by freelancers
  • Damage resulting from use of the platform, unless there is intent or gross negligence on the part of FlexCatch
  • Technical failures, interruptions or loss of data
  • Actions of third parties, including other users of the platform
  • Delays in payment processing by Stripe or the recipient’s bank

 

FlexCatch’s liability is in any case limited to the amount FlexCatch received as platform fee for the relevant transaction.

10. Intellectual property

The client obtains all intellectual property rights to the work developed and delivered by the freelancer within the scope of the assignment, unless otherwise agreed in writing between client and freelancer.

The texts, images, logos and other content on the FlexCatch platform are the property of FlexCatch and may not be copied, distributed or reused without written permission.

11. Privacy and data processing

FlexCatch processes personal data in accordance with the General Data Protection Regulation (GDPR). For more information on how FlexCatch handles your personal data, please refer to the Privacy Statement on www.flexcatch.nl.

12. Google Analytics

FlexCatch uses Google Analytics (Google Ireland Limited) to analyse website usage and improve its services. Google Analytics places cookies on your device. The collected data is processed anonymously (IP addresses are truncated) and not used for personal profiling.

You can prevent the use of Google Analytics by installing the Google Analytics Opt-out browser extension, available at tools.google.com/dlpage/gaoptout.

13. Applicable law and disputes

Dutch law applies to these terms and all disputes arising from them. Disputes are preferably resolved by mutual agreement. If this is not possible, disputes will be submitted to the competent court in the district of Amsterdam.

14. Final provisions

If any provision of these terms proves to be null and void or voidable, this does not affect the validity of the remaining provisions. Null provisions will be replaced by provisions that most closely reflect the intent of the original provision.

For questions about these terms please contact info@flexcatch.nl