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Gebruiksvoorwaarden

Version: October 2025

1. About FlexCatch

FlexCatch B.V. (“FlexCatch”, “we”, “us”, “our”) operates the online platform www.flexcatch.nl (the “Platform”), located at Amsterdam, The Netherlands.
KvK 72601418 | Email: info@flexcatch.nl

FlexCatch provides an online marketplace where independent sellers (“Sellers”) offer their products or services, and buyers (“Buyers”) can place orders.

FlexCatch is not a party to transactions between Buyers and Sellers.
Each Seller acts as the merchant of record, responsible for pricing, delivery, taxes, refunds, and compliance with applicable laws.

By using this Platform, you agree to these Terms of Use and our Privacy Policy.

2. Nature of Our Service

FlexCatch only:

  • provides the technical infrastructure to display listings and exchange messages;

  • facilitates payment via third-party payment service providers (PSPs); and

  • provides a dispute-report mechanism limited to enforcing platform rules.

FlexCatch does not:

  • sell, supply, or deliver any products or services listed by Sellers;

  • guarantee quality, performance, legality, or suitability of listings;

  • hold, own, or control goods or intellectual property of Sellers;

  • assume liability for any agreement between Buyer and Seller.

3. Accounts

You must be at least 18 years old to create an account. You are responsible for maintaining accurate information and for all activity under your account. FlexCatch may suspend or terminate accounts that violate these Terms or applicable law.

4. Buyer–Seller Relationship

When placing an order, you enter into a direct contract with the Seller.
FlexCatch is not responsible for:

  • product/service performance,

  • non-delivery, delays, or damages,

  • communication between Buyer and Seller, or

  • refunds or chargebacks.

Refunds, returns, and cancellations are handled exclusively by the Seller, in accordance with consumer law.

5. Payments

Payments are processed through external PSPs (e.g. Stripe Connect, Mollie Connect, Adyen MarketPay).

  • The PSP transfers funds directly to the Seller, minus any applicable platform fees to FlexCatch.

  • FlexCatch does not store or control customer funds and has no access to card or bank data.

  • Any disputes regarding payments must be directed to the Seller or the PSP.

6. Acceptable Use

You may use the Platform only for lawful purposes. Prohibited behaviour includes:

  • posting or selling illegal or infringing items;

  • sending spam, malware, or harassing content;

  • attempting to disrupt or gain unauthorised access to the Platform;

  • collecting user data without consent.

FlexCatch may remove content or suspend users violating these rules.

7. Platform Content & Intellectual Property

All Platform code, design, and branding belong to FlexCatch.
User-generated listings and media remain the property of their authors.
By posting on the Platform, you grant FlexCatch a limited licence to display, host, and promote your content solely for operating the Platform.

8. Limitation of Liability

To the maximum extent permitted by law:

  • FlexCatch is not liable for any indirect, incidental, consequential, or punitive damages.

  • FlexCatch’s total liability, if any, shall not exceed the total platform fees paid by you to FlexCatch in the 12 months preceding the event.

  • Nothing excludes liability for gross negligence, fraud, or death/personal injury caused by our negligence where such limitation is prohibited by law.

9. Indemnity

You agree to indemnify and hold FlexCatch harmless from any claims, losses, or expenses (including legal fees) arising from your misuse of the Platform, your listings, or your breach of these Terms.

10. Termination

FlexCatch may suspend or terminate your account or restrict access at any time if you breach these Terms or misuse the Platform.

11. Governing Law & Jurisdiction

These Terms are governed by Dutch law. Disputes shall be submitted to the competent courts of Amsterdam, The Netherlands, without prejudice to mandatory consumer rights.

12. Changes

FlexCatch may update these Terms periodically. The latest version will always be available at www.flexcatch.nl. Continued use of the Platform after publication constitutes acceptance of the changes.

13. Contact

For any questions, contact info@flexcatch.nl.